Shipping and Returns Policy
Shipping We ship worldwide; shipping is calculated by weight at checkout. Shipping timelines vary by country and can be found below.
Free Standard Shipping when you buy 3 or more items!
Delivery Destination
Shipping Option
Delivery Time
UK
Standard
2 Days
UK
Express
1 Day
US
Standard
6 Days
US
Express
3 Days
Europe
Standard
2-16 Days
Europe
Express
1-2 Days
Canada & Mexico
Standard
8-11 Days
Canada & Mexico
Express
3 Days
Caribbean & Latin America
Standard
5-16 Days
Caribbean & Latin America
Express
3-5 Days
Rest of World
Standard
2-19 Days
Rest of World
Express
2-9 Days
*Days= Business Days
** Due to the limited nature of the Pets Edition, shipping will commence in 14-20 business days. DO NOT Ship Country List
Please Note: Due to the impact of COVID-19 or other reasons, we are currently unable to deliver to the following countries:
Afghanistan
Indonesia
Panama
Antiqua & Barbuda
Iran
Papua New Guinea
Bahamas
Kiribati
Principe
Belarus
Kyrgyzstan
Réunion
Belize
Laos
Russia
Benin
Lesotho
Saint Kitts
Burkina Faso
Liberia
Samoa
Burundi
Libya
Sao Tome
Cameroon
Madagascar
Sierra Leone
Central African Republic
Mali
Solomon Islands
Congo
Marshall Islands
Somalia
Cote d’Ivoire
Martinique
South Sudan
Cuba
Mauritania
Sudan
Democratic Republic of Congo
Micronesia
Suriname
Djibouti
Myanmar
Syria
Dominica
Namibia
Togo
Equatorial Guinea
Nauru
Tonga
Eritrea
Nevis
Tuvalu
Eswatini
Niger
Uganda
Gabon
North Korea
Ukraine
Gambia
North Macedonia
Vanuatu
Guinea
Pakistan
Yemen
Guyana
Palestine
Zambia
Delivery Timing Our warehouse will be closed on all major international holidays. Orders will ship out the next following business day. Please allow 1-2 business days processing time for your order. Your shipping address must be entered at checkout and can be different to your billing address. We will only ship to those countries listed above and can ship to PO boxes. We aim to dispatch orders within two business days (48 hours) and deliver within the estimated delivery time. If there is a delay with your order, please submit a help request here. All items will be shipped from Manchester, United Kingdom Custom Duties and Taxes If your delivery address is within the United Kingdom, no additional taxes will be charged to you. Orders shipped to countries outside the UK may be subject to additional import taxes, customs duties, and local fees, which are levied once the shipment reaches your country. These charges are borne by the recipient; we will not accept liability for any such costs, and we have no control over these charges. We are unable to advise what the thresholds and rates are for any country outside the UK as these are determined by the respective governments and can vary significantly between countries and even items, and so we recommend you consult your local customs website for more information. Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Postage should be arranged by the customer.
Returns Instructions
1. Registered Customers - Log into your account > Account Settings > Orders > Select Order You Want to Return > Click 'Start a return’
- Fill out information > Click ‘Submit return’ button
- Choose your own carrier service and return item(s) to appropriate return address below
- Please include Return# on the label when returning your item(s) to us 2. Unregistered Customers - Please submit a help request here to connect with our customer support team to provide you with your Return#
- Please include Return# on your label when returning your item(s) back to us
- Choose your own carrier service and return item(s) to appropriate return address below
--- UK/Rest of World Return Address
AA23 Unit 2 ICON Industrial Manchester Airport, 1-3 Sunbank Lane, Ringway, Altrincham, WA15 0AF
---
US Return Address
AA23 300 Cedar Lane, Suite A, Edison, NJ 08817
---
You can always contact us for any return questions by submitting a help request here.
New returns process is coming soon! Thank you for your patience. Damages and issues
Please inspect your order upon receipt and submit a help request here immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items
Unfortunately, we cannot accept returns on free items or gift cards. These items will be clearly labeled on the product page, during the checkout process and on the order confirmation screen. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Cooling-off Period
If you are a citizen of the UK or EU you have a 14 day “cooling-off period” in which you can cancel your order with us and receive a full refund of amounts paid (including the cost of our “standard” shipping option) The cooling-off period starts the day after you receive your order, and your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A refund (product + standard shipping cost) will be processed once the return is received at our facility. Please note return fees are not included in the refund and the return label must be generated and paid by the customer. Please reach out to us here if you wish to cancel your contract with us. Exchanges
Currently, we do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds
You will receive your refund after your return is received into our warehouse. If your return follows our return policy, you’ll be automatically refunded on your original payment method minus the original shipping cost and will be notified by email. Please remember it can take some time for your bank or credit card company to process and post the refund. All refunds will be returned to you in the original form of payment. Returns takes up to 3 weeks. You will receive your refund between 3 to 5 business days after receipt into our warehouses. Taxes
All product prices are exclusive of tax. The taxes will be added at checkout.
Partnerships
Support
General Enquiries
General enquiries:
info@alexalbon.com
Media & partnerships:
jhs@gripsportsmanagement.com
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