Start a Return
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Postage should be arranged by the customer.
Returns Instructions
1. Registered Customers
- Log into your account > Account Settings > Orders > Select Order You Want to Return > Click 'Start a return’
- Fill out information > Click ‘Submit return’ button
- Choose your own carrier service and return item(s) to appropriate return address below
- Please include Return# on the label when returning your item(s) to us
2. Unregistered Customers
- Please submit a help request here to connect with our customer support team to provide you with your Return#
- Please include Return# on your label when returning your item(s) back to us
- Choose your own carrier service and return item(s) to appropriate return address below
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UK/Rest of World Return Address
AA23
Unit 2 ICON Industrial Manchester Airport, 1-3 Sunbank Lane, Ringway, Altrincham, WA15 0AF
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US Return Address
AA23
300 Cedar Lane, Suite A, Edison, NJ 08817
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You can always contact us for any return questions by submitting a help request here.
New returns process is coming soon! Thank you for your patience.
Support
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General enquiries:
info@alexalbon.com
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jhs@gripsportsmanagement.com
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